Terms & Conditions

We respect and take your privacy seriously. As such, the personal information we collect from you is strictly confidential and used only to assist your JamFactory experience. We will not reveal, disclose, sell, distribute, rent, license, share, or pass your personal information on to any third parties.

In order to use JamFactory’s Online Shop you must read and agree to our Terms and Conditions. They are for your protection and outline our obligations to you. If you remain in any way uncertain, please call our office on (08) 8410 0727 or send us an email at contact@jamfactory.com.au


All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Due to their handmade nature some items will differ slightly in style and size than the pictured image.


Payment can be made by VISA, Mastercard, American Express.


Goods are non-refundable, unless faulty. In the interest of your health, there are no exchanges on earrings unless faulty. If you wish to exchange a product, it must be in new, unused, pristine and unmarked condition, with all the original packaging in unmarked, saleable condition. Customers will assume responsibility for all return shipping charges, including unnecessary duties and sales taxes in certain instances. If all conditions are met, an exchange can be made with proof of purchase, within fourteen days of purchase/receipt of goods.

All workshop and short course bookings are non-refundable and cannot be exchanged for store credit. We are unable to offer catch-up classes or partial refunds if a participant is unable to attend the full term. Bookings are non-transferable and apply only to the dates booked.


Layby period is three months with a minimum deposit of 30% of the purchase price. Minimum layby purchase is $50. All deposits made are non-refundable in the event of change-of-mind, or an expired layby with a balance owing.